Owned by gaming company Rush Street Interactive, Rivers Casino has been a name known to Pennsylvania gamblers for years. In 2019, their online sports betting site BetRivers Casino officially launched. There are definitely areas to improve upon, but BetRivers is here to stay in the online sports betting world.
- Live streaming of select events
- Casino options in some states
- Bonus offer works with sportsbook and casino
- No custom single game parlay creator
- Clunky interface on mobile and desktop
- Subpar mobile experience
|Game Types||Sportsbook, casino|
|Deposit methods||Visa, Discover, and MasterCard, PayPal, Cash with PayNearMe or Vanilla, Play+ Card, VIP Preferred ACH, ACH, Cash @ Casino|
|Withdrawal methods||PayPal, Play+ Card, ACH, Cash @ Casino, Check by mail|
|Support||Live chat, E-mail, helpline|
|Owner||Rush Street Interactive|
|Founded Year||2019 (online casino)|
Rush Street Interactive started making a splash in the gambling world with the founding of Rivers Casino in Pittsburgh and SugarHouse Casino (now Rivers Casino Philadelphia) in the mid-2000s. Since then, they’ve expanded across the country and have numerous casinos under the Rivers branding.
With the revolution of legal online sports betting across the country in the past few years, it only made sense they would throw their hat in the ring. In 2019 they did just that with the launch of the BetRivers online sportsbook.
BetRivers is a decent offering but leaves a lot to be desired in many areas. The desktop site itself is perfectly functional but feels a bit cluttered with a newsfeed full of updates on how strangers are faring on their bets. The site would benefit a great deal by nixing this feature.
A solid foundation that needs work to compete with the best of the best
The BetRivers mobile app setup also needs a lot of work. They require users in the different operational states to use different apps, and some states don’t even have access to one. This doesn’t make a ton of sense and makes things a lot less convenient for the user - the opposite of what a good mobile app should do!
On the bright side, BetRivers has a decent betting variety. While you may note the lack of custom single-game parlay features, there are plenty of betting markets to choose from. Plus, the added casino and live streaming features are always a plus!
On the whole, BetRivers misses the mark in a few key areas but still provides a solid product for users to play with.
BetRivers has taken it upon themselves to expand far and wide. Entering the online sports betting world with a built-in advantage due to their background as a casino operator, BetRivers is currently available in the following states:
Additionally, the PlaySugarHouse sportsbook in New Jersey is part of the BetRivers family. Both BetRivers and PlaySugarHouse are owned and operated by Rush Street Interactive
In the future, we expect these brands to be united. But for now, we have excluded New Jersey’s PlaySugarHouse from this review.
Once the BetRivers and PlaySugarHouse brands are unified, we will update this list to include New Jersey.
Last 4 digits of Social Security number
BetRivers Promo Code
Right now, new users to BetRivers online sportsbook have access to a deposit bonus of up to $250 upon sign up.
Simply enter the promo code ‘250MATCH’ during registration.
After that, make your first deposit of at least $10. Once you play through your initial deposit once, Betrivers will match your deposit 100% up to $250.
With an easy playthrough requirement of 1x, all you have to do is wager your total bonus amount once for it to be eligible to withdraw as cash.
As far as deposit bonuses go, this is a pretty good deal. The big caveat is that you gave to wager real money before receiving your bonus.
We wish this step wasn’t required on a deposit bonus, but at least you will still receive your bonus whether your qualifying bet(s) wins or loses. This actually makes this offer a bit more valuable than some risk free bet offers that necessitate your qualifying wager lose before you receive your bonus money
Plus the playthrough requirement on your bonus money is so quick and easy that it will be eligible for withdraw in short order if you play your cards right.
How to claim your BetRivers Deposit Bonus:
- Click the green 'CLAIM' button above
- Enter the promo code '250MATCH' at sign up
- Create your account
- Deposit up to $250
Eligible to new account holders on first deposit only
Bonus money will be credited within 48 hours of making the initial deposit and wagering through your first deposit
Bonus money will expire after 30 days if unused
Wagers must be placed on bets with -200 odds or longer in order to fulfill playthrough requirements
Other terms and conditions apply, check their website for more details
The BetRivers suite of apps has a lot to improve upon.
First of all, BetRivers requires you to have different apps to bet in different states. This might not seem like too much of a hurdle, but it is a major inconvenience to have to download a new app every time you cross state lines.
BetRivers hinders their own mobile experience by requiring different apps for different states
Making matters worse, is the fact that BetRivers is missing apps for some of their states. Michigan, Pennsylvania, and West Virginia are redirected to the mobile site for those respective states.
The BetRivers Apps are currently available on the App Store and Google Play for iPhone and Android users, respectively.
- Open the App Store/Google Play on your device
- Search "BetRivers"
- Find the right app for your state (ex: BetRivers Sportsbook Illinois for Illinois users)
- Sign up or log in
Developing apps takes time and resources, so I understand why there aren’t apps for each state yet - that’s not the problem. If they simply had one streamlined app for all of their states, then this wouldn’t be a problem at all.
Using the apps can be a bit of a challenging experience as well. The app looks pretty good, but it can move a little slowly. This makes navigating to different tabs a clunky experience.
Minor functional elements need to be tweaked to provide a better experience as well. Adding a bet to your betslip redirects you to the betslip tab, which is a lot more inconvenient for those interested in creating teasers and parlays. Stuff like this should be improved over time, but for now, these quirks hurt the product.
Overall, the BetRivers mobile experience leaves something to be desired.
Where is BetRivers Sportsbook legal?
BetRivers Sportsbook is currently legal in Colorado, Illinois, Indiana, Iowa, Michigan, Pennsylvania, Virginia, and West Virginia.
Does BetRivers accept PayPal?
Yes, BetRivers accepts PayPal for deposits and withdrawals. The minimum for both deposits and payouts is $10. Deposits are instant, while withdrawals usually take 1-3 business days.
What is the difference between BetRivers and PlaySugarHouse?
BetRivers and PlaySugarHouse are both owned by Rush Street Interactive. Users in New Jersey play under the PlaySugarHouse banner, while those in other states play on BetRivers. There are supposedly plans to unify these two brands in the future, so we expect BetRivers to become the preferred nomenclature in New Jersey as well.
Does BetRivers have an online casino?
Yes. Bet Rivers has online casino functionality in Michigan, Pennsylvania, and West Virginia.
BetRivers Payment Options
BetRivers has plenty of ways for you to bank on their book.
Options for deposit and withdrawal include:
Visa, Discover, and MasterCard
Cash with PayNearMe or Vanilla
BetRivers Play+ Prepaid Card
VIP Preferred ACH
Cash at in-person casino locations
Overall, this is a solid suite of options. The addition of Vanilla as a PayNearMe alternative is a great touch for users that want to bet online with cash.
Deposits are typically available in your account instantly. Payouts via your Prepaid Play+ card and cash at in-person sportsbooks are processed immediately, while most others can take 2-5 business days.
The minimum deposit & withdrawal is $10.
Of course, BetRivers offers PayPal support for deposits and withdrawals. As with all other payment options, the minimum for deposits & withdrawals is $10.
BetRivers PayPal deposits are instant. Withdrawals using PayPal can be processed within the same day but can take up to 72 hours.
The main thing missing here is a lack of support for other digital wallets such as Skrill. In the future, more support for these platforms would be greatly appreciated and make the BetRivers Banking experience one of the best in the online sports betting game.
BetRivers provides a solid offering in terms of betting variety.
You have a pretty standard set of options for sports to bet on - no glaring omissions. We’d love them to expand to e-sports and other niche areas in the future, but their omission is not too problematic for now.
The lack of a custom single-game parlay builder is a bit disappointing. Unless special parlays have already been created by the site, you can’t combine different bets from the same game together. This is a feature with growing popularity on other platforms, so we hope it will come to BetRivers in the future.
Notably, BetRivers features live streaming for select events. As long as you have an account with a positive balance you will be eligible to watch some foreign leagues, select NHL games, and even major tennis events like the French Open.
Live streaming directly from your sportsbook allows you to keep track of your bets, as well as make new live bets, as you watch.
This is a growing area for sportsbooks to expand upon in the future, so it’s good to see BetRivers ahead of the curve here in the States.
BetRivers Casino Promo Code
Users in Michigan, Pennsylvania, and West Virginia can also take advantage of the Rivers Online Casino. So if you live in those three states, you’re free to take your winnings from the Eagles game this Sunday and bet it all on black.
Games include virtual slots, live table games (such as roulette and blackjack), and video poker.
New users to BetRivers Casino are eligible for the same promotion as sportsbook users. Upon registration, use the promo code ‘250MATCH.’
After this, your account will be rewarded with bonus money matching your first deposit up to $250 after you have wagered your first deposit.
It’s a pretty good deal. Plus, the fact that offers are uniform for new users across the sportsbook and casino means you don’t have to pick between a casino or sportsbook bonus when signing up, which many other sportsbooks force you to do.
BetRivers features live chat, phone, and email support for users experiencing issues. There is also a fairly large support center featuring some frequently asked questions about the sportsbook.
All in all, BetRivers’ customer support could use an update. The live chat feature is fairly responsive, but the helpline mainly exists to redirect users to the live chat feature on the site. Sprucing this up and making the helpline a real feature would go a long way to bringing the customer service up a notch.
The support center has dedicated pages for numerous frequently asked questions about the sportsbook. However, many of these pages clearly haven’t been updated in a long time, which calls into question the legitimacy of the answers. This section is very detailed and should be a bright spot, but the lack of care shown toward it is obvious and turns what should be positive into a negative.
by Patrick Corkery
There's a solid foundation for something special here. However, some small quirks and missteps have prevented BetRivers from being a top-flight sportsbook option.
Changes to make their interface a bit less clunky and overhauling their mobile experience would go a long way towards improving BetRivers' status in the online sports betting world.
BetRivers' casino functions and the opportunity to live stream select events help it along, but BetRivers lags behind the pack in many key areas.
Would you recommend BetRivers?
In all honesty, no.
There's definitely a ton of potential here, but BetRivers' issues run deep and at this time there are many superior options available.
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